{"id":12518,"date":"2025-07-08T12:39:50","date_gmt":"2025-07-08T10:39:50","guid":{"rendered":"https:\/\/samotics.com\/?p=12518"},"modified":"2025-07-08T13:16:04","modified_gmt":"2025-07-08T11:16:04","slug":"new-incident-page-design-for-improved-usability","status":"publish","type":"post","link":"https:\/\/samotics.com\/pt\/news\/new-incident-page-design-for-improved-usability","title":{"rendered":"Novo design da p\u00e1gina de incidentes para uma melhor usabilidade"},"content":{"rendered":"<p>Os incidentes t\u00eam de ser compreendidos num relance. \u00c9 por isso que reconstru\u00edmos a p\u00e1gina de incidentes no SAM4 - para que cada utilizador veja exatamente o que precisa, no momento em que a abre.<\/p>\n<p>Com a nova disposi\u00e7\u00e3o, as informa\u00e7\u00f5es cr\u00edticas s\u00e3o mais f\u00e1ceis de detetar, a triagem \u00e9 mais r\u00e1pida e a colabora\u00e7\u00e3o \u00e9 mais fluida.<\/p>\n<h2><strong>Criado para ser claro e r\u00e1pido<\/strong><\/h2>\n<p>Concentr\u00e1mo-nos nas altera\u00e7\u00f5es que mais interessam aos utilizadores di\u00e1rios:<\/p>\n<ul>\n<li><strong>Estado e gravidade claros<\/strong> no topo de cada p\u00e1gina<\/li>\n<li><strong>Descri\u00e7\u00f5es de incidentes<\/strong> s\u00e3o apresentados de forma clara e coerente<\/li>\n<li><strong>Cronogramas de actividades de incidentes<\/strong> agora s\u00e3o executados em ordem cronol\u00f3gica, de cima para baixo.<\/li>\n<li><strong>Layout simplificado<\/strong> que elimina pormenores desnecess\u00e1rios e ajuda as equipas a compreender a situa\u00e7\u00e3o mais rapidamente<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-12519 size-full\" src=\"https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image-1.png\" alt=\"\" width=\"1508\" height=\"219\" title=\"\" srcset=\"https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image-1.png 1508w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image-1-300x44.png 300w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image-1-1024x149.png 1024w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image-1-768x112.png 768w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image-1-18x3.png 18w\" sizes=\"(max-width: 1508px) 100vw, 1508px\" \/><\/p>\n<p>Em conjunto, estas altera\u00e7\u00f5es facilitam a concentra\u00e7\u00e3o no que \u00e9 mais importante: resolver problemas com rapidez e confian\u00e7a.<\/p>\n<h2><strong>Mais f\u00e1cil de seguir, mais f\u00e1cil de agir<\/strong><\/h2>\n<p>As novas altera\u00e7\u00f5es de sem\u00e1foros s\u00e3o agora registadas como parte da cronologia do incidente, para que nunca se percam transi\u00e7\u00f5es importantes.<\/p>\n<p>Tamb\u00e9m simplific\u00e1mos o sistema de coment\u00e1rios:<\/p>\n<ul>\n<li>Os novos coment\u00e1rios j\u00e1 n\u00e3o iniciam novos t\u00f3picos<\/li>\n<li>As respostas foram removidas para manter as linhas de tempo limpas e f\u00e1ceis de seguir<\/li>\n<\/ul>\n<p>Trata-se de uma vis\u00e3o simples, concebida para apoiar a tomada de decis\u00f5es em tempo real.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12533 size-full\" src=\"https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5.jpg\" alt=\"\" width=\"1642\" height=\"678\" title=\"\" srcset=\"https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5.jpg 1642w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5-300x124.jpg 300w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5-1024x423.jpg 1024w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5-768x317.jpg 768w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5-1536x634.jpg 1536w, https:\/\/samotics.com\/wp-content\/uploads\/2025\/07\/image5-18x7.jpg 18w\" sizes=\"(max-width: 1642px) 100vw, 1642px\" \/><\/p>\n<h2>\ud83d\ude80 Dispon\u00edvel agora<\/h2>\n<p>A p\u00e1gina de incidentes redesenhada j\u00e1 est\u00e1 dispon\u00edvel para todos os utilizadores do SAM4. J\u00e1 est\u00e1 a ajudar as equipas a agir mais rapidamente e com maior confian\u00e7a.<\/p>\n<p>Quer saber mais? Contacte o seu gestor de sucesso do cliente ou <a href=\"https:\/\/samotics.com\/pt\/demo\/\">marcar uma demonstra\u00e7\u00e3o<\/a> com a nossa equipa.<\/p>\n<p><!-- notionvc: f54868c7-45a5-46e6-8d5e-bd93cd22ca6a --><\/p>","protected":false},"excerpt":{"rendered":"<p>Incidents need to be understood at a glance. That is why we have rebuilt the incident page in SAM4 \u2013 so every user sees exactly what they need, the moment they open it. With the new layout, critical information is easier to spot, triage is faster, and collaboration runs smoother. \ud83d\udd0d Built for clarity and [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":12532,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[8],"tags":[],"coauthors":[75],"class_list":["post-12518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"modified_by":"Noemi Csorvasi","_links":{"self":[{"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/posts\/12518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/comments?post=12518"}],"version-history":[{"count":3,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/posts\/12518\/revisions"}],"predecessor-version":[{"id":12534,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/posts\/12518\/revisions\/12534"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/media\/12532"}],"wp:attachment":[{"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/media?parent=12518"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/categories?post=12518"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/tags?post=12518"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/samotics.com\/pt\/wp-json\/wp\/v2\/coauthors?post=12518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}