Samotics FAQ overview

Customers typically have SAM4 installed by an in-house electrical engineer. Our team supports customers throughout the installation process.

Installation varies depending on each client’s situation. Typically installation takes 30-90 minutes per asset. We continuously support our clients throughout the installation process to ensure a smooth installation and provide guidance in case any challenges are encountered.

The power needs to be switched off for SAM4 to be installed, so our customers typically install SAM4 during planned maintenance or shutdown.

When SAM4 detects an upcoming failure we reach out to our customers via email and – when the message is urgent – via phone. In addition to this, customers receive incident notifications via our online dashboard, and/or through one of our API integrations.

The dashboard is a core part of SAM4 providing our customers with insights on their assets’ condition monitoring status, (real-time) performance metrics, and energy savings opportunities. The online dashboard is available 24/7.

Samotics provides a dedicated onboarding and installation specialist to support our clients with any installation-related inquiries, and a dedicated customer success manager and asset reliability specialist for continuous support once a project has started.

Examples include:

• Yorkshire Water
• ArcelorMittal
• DuPont

We deliver our insights via SAM4’s dashboard which is accessible via mobile, tablet, or PC / computer 24/7/365. As mentioned before, we also are able to integrate insights into existing CMMS systems via our API connections.

Samotics offers a dedicated onboarding and installation team, an asset reliability team, and a customer success team to help train and support our clients while using SAM4.

Each client is assigned a Customer Success Manager who collects feedback and suggestions for improvement.

We offer a site license for 50 units. Most clients start with implementing around 25 units in the first wave and deploy the additional units after 2/3 months.

Identify a site with enough suitable equipment that has a strong technical fit with SAM4 and start collecting and uploading asset information to our onboarding porta for a technical review by one of our asset reliability specialists.

Samotics provides each client with a dedicated onboarding and implementation specialist who supports the client across hardware shipment, installation-related questions, and commissioning. We also utilize an onboarding portal for customers to upload asset information, confirm the technical fit of each asset with SAM4, track SAM4 hardware shipment, and commissioning.

Your assigned Technical Onboarding Specialist will teach you how to handle common issues. You’ll have access to the SAM4 Setup Tool for basic checks. You can also use our WhatsApp chat support during Central European Time (CET) working hours (9:00 AM – 17:00 PM) for specific questions. More information can be found here.

Dashboard customization is currently not available.

On the SAM4 dashboard, you can filter notifications by asset condition and alert status.

There are pages dedicated to condition incidents and energy cases in the sidebar of the SAM4 dashboard. There are also many metrics and insights available on the asset pages.

All data is encrypted, and we perform yearly penetration tests to ensure security. Devices are initialized at known locations to ensure security keys aren’t transferred across unknown networks.